You can only request a refund or replacement if your item is faulty or damaged upon receipt. In the case of an item being faulty or damaged, we will send a replacement within 1 week of being notified, unless a refund has been requested. If an item becomes unavailable an exchange will be offered.
If you have requested a refund for a faulty or damaged item your money will be refunded to the original payment method you’ve used during the purchase.
You will receive refund credit or confirmation of despatch of your replacement item (if in stock) within 21 working days. You'll usually get your refund or exchanged items much quicker than this - but feel free to contact us at firstname.lastname@example.org if you have received nothing during this time.
We will do everything we can to make sure all the information on our website is up-to-date and accurate. We accept no liability for any loss or damage caused by reliance on information contained within the website.